WEBSHOP GENERAL TERMS AND CONDITIONS
General Sales to Consumers – SONGDANCE BV
COMPANY DETAILS
SONGDANCE BV
Registered office: Beaupréstraat 13, 8310 Brugge, Belgium
VAT: BE 0743.5750.76
Website: www.songdance.co
Email: [email protected]
Last update: 6 February 2026
Article 1 – General provisions
1.1 These general terms and conditions apply to all agreements concluded between SONGDANCE BV, having its registered office at Achterdreef 80, 9270 Laarne, Belgium (hereinafter referred to as SONGDANCE), and its clients, customers or resellers (hereinafter referred to as the Customer).
1.2 All agreements are exclusively governed by these general terms and conditions, unless expressly agreed otherwise in writing. Any general or special terms and conditions of the Customer are explicitly excluded and deemed null and void with regard to SONGDANCE.
1.3 Depending on the nature of specific transactions or activities, additional special conditions may apply. These additional conditions form an integral part of the present general terms and conditions.
1.4 Any Customer who places an order, reservation or booking with SONGDANCE accepts these general terms and conditions in full. Each order is governed by the version of the terms and conditions that is published on the website or included in the order confirmation at the time of purchase.
1.5 By placing an electronic order for products, programs, workshops or retreats, the Customer explicitly confirms having read and accepted these general terms and conditions. An order without such acceptance is technically impossible, except in the case of fraud.
1.6 The Customer declares to be at least eighteen (18) years of age. SONGDANCE reserves the right to cancel an order if it appears that the Customer is a minor. In such case, SONGDANCE may claim compensation equal to the costs incurred.
Article 2 – Quotations and offers
2.1 All quotations are provided without obligation.
2.2 Price indications and price listings on the website do not constitute a binding offer.
Article 3 – Formation of the agreement
3.1 An agreement is formed once the Customer has accepted these general terms and conditions, the applicable price and the product or service description. Commencement of performance by SONGDANCE is deemed confirmation of the agreement.
3.2 SONGDANCE undertakes to process orders placed via the website while stocks last or while places remain available, within the limits of these terms and conditions.
3.3 SONGDANCE reserves the right to refuse orders in case of suspected abuse of rights, bad faith, unacceptable commercial intent, or unavailability of stock or places.
Article 4 – Visual material and content
4.1 Images, videos, audio fragments, tutorials, descriptions and technical specifications are provided for illustrative purposes only and cannot give rise to claims for compensation or dissolution of the agreement.
4.2 Product descriptions are provided as accurately as possible. Images may contain elements that are not included in the price and are for decorative purposes only.
4.3 All content developed by SONGDANCE remains its exclusive property and may not be copied, reproduced or used without prior written consent.
4.4 In the event of infringement, SONGDANCE is entitled to compensation of EUR 1,000 per day for each day of unlawful use.
Article 5 – Prices
5.1 All prices displayed on the SONGDANCE website include VAT for end consumers.
5.2 Certain offers may be limited in time. Such limitations will be clearly indicated.
5.3 Prices are valid while stocks last or while places remain available.
Article 6 – Delivery of products and services
6.1 Unless otherwise agreed, SONGDANCE determines the method of delivery.
6.2 The Customer is responsible for correctly receiving products or services delivered to the address or email address provided.
Article 7 – Delivery period and lifetime access
7.1 Delivery dates are indicative only and do not bind SONGDANCE. Delays cannot give rise to cancellation, penalties or compensation.
7.2 Lifetime access to online programs
Where an online product or program mentions “lifetime access”, this means that the core course materials will be made available on a long-term basis. SONGDANCE guarantees that these materials will be hosted and accessible via its online platform for a minimum period of two (2) years from the date of purchase.
After this minimum hosting period, SONGDANCE reserves the right to discontinue online platform access. In such case, the Customer may be offered, at the discretion of SONGDANCE, a temporary opportunity to download the course materials for personal, offline use. Once online access is discontinued, access to the platform for that product will cease.
SONGDANCE may modify the technical delivery method, platform or format, provided reasonable access is maintained during the guaranteed hosting period. Bonus content or supplementary materials may be modified or discontinued at any time.
7.3 Scope of lifetime access
Lifetime access applies exclusively to the pre-recorded course materials that form the core content of the program, as described on the product page.
Lifetime access does not apply to: - Live Q&A sessions - Live group calls or coaching sessions - Replays of live sessions - Community access or discussion platforms - Time-limited program components (such as twelve-week courses)
Access to live elements and their replays is limited to the explicitly stated access period and expires automatically thereafter.
Article 8 – Payments
8.1 Payment is made electronically via PayPal or credit card. Belgian and Dutch customers may also use Bancontact, iDEAL or bank transfer. Orders are payable immediately. Installment payments remain fully due even if access is temporarily suspended.
8.2 Participation fees for courses or retreats are due in full upon registration, unless otherwise stated.
8.3 Payments are allocated first to outstanding costs, then interest, then principal sums, regardless of payment references.
8.4 Cancellation and refund policy
8.4.1 In-person courses and retreats
Deposit payments are non-refundable, but may be transferred to other participants who would like to register in their place.
Full payments are refundable as follows:
- 50% up to 8 weeks before the activity
- No refund after that
8.4.2 Digital products
Refund requests may be submitted within 14 days of purchase by email. For certain programs, a 30-day period applies if explicitly stated.
8.4.3 Memberships
Memberships may be cancelled at any time by written request at least 7 days before renewal. Access ends at the moment of the renewal.
8.4.4 Installment payments
Failure to complete installment payments does not constitute cancellation. Access may be suspended until full payment is received.
8.5 Late payments incur interest at 12% per annum without prior notice.
8.6 A fixed compensation of 10% of the outstanding amount applies in case of late payment, with a minimum of EUR 75 per invoice.
8.7 SONGDANCE may suspend deliveries or services in case of non-payment.
Article 9 – Retention of title
9.1 Ownership remains with SONGDANCE until full payment of principal, interest and costs.
9.2 The Customer may not sell, rent or pledge goods without written consent.
Article 10 – Complaints
10.1 Visible defects or non-conformities must be reported immediately. Invoice-related complaints must be submitted within 8 days of invoice date.
10.2 Complaints do not suspend payment obligations.
10.3 If a complaint is accepted, SONGDANCE may revise the invoice or offer an equivalent alternative.
Article 11 – Limitation of liability
11.1 SONGDANCE is not liable for indirect or consequential damages.
11.2 SONGDANCE is never liable for delayed delivery, force majeure, data loss, or physical or mental effects resulting from participation.
11.3 Liability limitations do not apply in cases of intent or gross negligence.
Article 12 – Force majeure
12.1 Events beyond reasonable control constitute force majeure.
12.2 In case of force majeure, SONGDANCE may suspend or terminate obligations without compensation.
Article 13 – Termination
13.1 Non-performance, insolvency or similar events render all amounts immediately payable.
13.2 SONGDANCE may suspend or terminate agreements without judicial intervention.
Article 14 – Right of withdrawal
14.1 Consumers have a statutory right of withdrawal within 14 days for distance contracts, subject to legal conditions.
14.2 Access to digital products is withdrawn upon withdrawal.
Article 15 – Website use
15.1 The website is provided on a best-efforts basis.
15.2 SONGDANCE may suspend or discontinue the website at any time.
Article 16 – Privacy
16.1 Customer data is processed in accordance with applicable data protection laws.
Article 17 – Intellectual property
17.1 All intellectual property remains the exclusive property of SONGDANCE.
17.2 A personal, non-transferable license is granted for personal use only.
17.3 Pro-Licenses grant limited professional usage rights as described on the product page.
Article 18 – Participant conduct
18.1 SONGDANCE may deny access in case of disruptive or harmful behavior.
Article 19 – Health waiver
Participation is voluntary and at the Customer’s own responsibility. SONGDANCE’s activities do not replace medical or psychological treatment.
Article 20 – Recording and consent
Participants consent to audio and video recording of live events and reasonable use thereof.
Article 21 – Applicable law and jurisdiction
All disputes are governed by Belgian law and fall under the exclusive jurisdiction of the courts of the district where SONGDANCE has its registered office.